To be eligible for a return, your item must be unused or unworn, in its original condition and packaging, and you must have the receipt or proof of purchase. Any item not in its original condition or packaging that has been damaged, altered, or missing parts for reasons not due to our error, is not eligible for a return.

To initiate a return, please contact us at jwiltd@yahoo.com or 1-876-972-2208 We will then send you a return shipping label, along with instructions on how and where to send the package. Items returned without prior authorization will not be accepted.

Please note that we reserve the right to refuse any returns if we believe the items are intentionally damaged, have been misused, or if there is evidence of fraud.

Damages and Issues

We strive to ensure that all items we ship are of the highest quality and arrive in perfect condition. However, if you receive a damaged, defective, or incorrect item, please contact us immediately. We will evaluate the issue and make it right.

Exceptions and Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), personal care goods (such as beauty products), hazardous materials, flammable liquids, or gases. If you have any questions or concerns about whether your item is eligible for a return, please contact us.

We do not accept returns on sale items or gift cards.

Exchanges

If you wish to exchange an item for a different size, color, or product, the quickest and easiest way is to return the item you have and then make a separate purchase for the new item. This ensures that you receive the new item as soon as possible.

Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund. If your return is approved, the refund will be processed automatically on your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund to your account.

In conclusion, we hope that this policy gives you a clear understanding of our refund and return process. We value your satisfaction and are committed to providing the best possible customer service. If you have any questions or concerns about your purchase or our policies, please do not hesitate to contact us at jwiltd@gmail.com